Stop Losing Customers to Poor CS Execution.
Proven Frameworks That Deliver 40%+ Efficiency Gains in 90 Days
Leverage battle-tested strategies and frameworks from my 20+ years at Autodesk, Expedia, SAP, BMC Software, and Adobe to turn your CS team into a strategic revenue engine.
FREE DOWNLOAD: CS Scaling Framework PDF - Get Immediate Access
Trusted by Customer Success Teams At:
Fortune 100 Tech Leader with 50,000+ Employees (40% CS efficiency improvement)
Enterprise SaaS Provider Supporting 30M+ Users (85% reduction in churn)
Global Financial Services Firm Managing $500B+ in Assets
Trusted by 200+ Customer Success teams across 15 industries
Helping CS teams manage $2B+ in ARR.
Real Results from Current Subscribers
43% increase in customer retention within 90 days
70% reduction in reporting time, freeing your team for strategic work
85% improvement in executive engagement and stakeholder buy-in
Customer satisfaction boost from 75% to 92%, driving expansion revenue
What CS Leaders Like You Are Achieving
"The frameworks from The CS Café helped us increase our net revenue retention by 15% in just 6 months. My team now has a clear playbook for every customer scenario, and our executives finally see CS as a revenue driver, not a cost center." -Lara J., VP of Customer Success, Enterprise SaaS Company
"We've replaced our expensive training programs with The CS Café. The weekly insights are more actionable and our team actually implements them. Our QBRs now drive 3X more expansion opportunities than before."
-Dave L., Head of Customer Success, Fortune 100 SaaS
CASE STUDY SPOTLIGHT
Framework: The CS Revenue Influence Model
A mid-market SaaS company implemented my Revenue Influence Framework to quantify CS impact on renewals and expansions.
Within 60 days, they identified $1.2M in at-risk revenue and secured $800K in expansions by changing their executive engagement approach.
The framework provided specific conversation templates that CSMs used to shift from technical discussions to business value conversations.
Why Most CS Training Programs Fail (And Why The CS Café Works)
Most training programs require massive time investments with theoretical concepts your team never implements.
The CS Café is different:
Weekly bite-sized, actionable insights delivered directly to your team's inbox every Tuesday (15-minute read time)
Ready-to-use templates and frameworks tested at leading SaaS companies (not theoretical concepts)
Implementation guides with every issue so your team can apply concepts immediately
Flexible learning that fits into your team's existing workflow - no scheduling headaches
Choose Your Team's Transformation Path
1. CS Team Accelerator ($2,991/quarter)
For teams of 5-10 looking to drive immediate impact
Weekly CS Café deep-dive newsletters
Implementation worksheets and templates
Access to full framework library
Monthly CS trend analysis
Quarterly virtual strategy session
Team discussion guides for each issue
Priority email support
2. CS Leadership Transformation ($3,498/quarter)
For CS leaders scaling operations (teams of 10-25)
Everything in CS Team Accelerator, plus:
Bi-weekly strategic email guidance
Custom framework adaptation workshop
Efficiency metrics dashboard creation
Executive summary reports for leadership
Quarterly on-site or virtual full-day intensive
3. Enterprise CS Evolution ($9,990/6 months)
For large teams (25+) undergoing significant transformation
Everything in CS Leadership Transformation, plus:
Monthly virtual strategy sessions
Customized scaling frameworks
Change management and communication plans
Cross-functional alignment workshops
Dedicated Slack channel for leadership team
10% DISCOUNT on all annual subscriptions
Your Team Receives Every Week
🎯 Actionable Frameworks
Battle-tested playbooks for retention, expansion, and escalations
ROI-focused frameworks that connect CS to revenue
Step-by-step implementation guides with examples
Best practices from top-performing CS teams at scale
📈 Strategic Insights
Emerging CS trends analysis with implementation recommendations
Technology impact briefings on CS tools and platforms
Quarterly benchmark reports comparing your metrics to industry standards
Executive interview takeaways from CS leaders at high-growth companies
🤝 Implementation Support
Direct access through private Slack channel or email (based on tier)
Peer learning opportunities with other subscriber teams
Discussion guides for team meetings to drive adoption
Templates customized to your specific customer segments
How Implementation Works
Tuesday: Your team receives the weekly deep-dive with a specific framework
Wednesday: Team lead reviews the included discussion guide
Thursday: 15-minute team huddle using my implementation worksheet
Friday: Quick check-in on implementation progress
Following Tuesday: Share results and receive the next framework
CASE STUDY SPOTLIGHT: The QBR Transformation Method
A B2B software company with 150+ enterprise customers struggled with low executive attendance at QBRs.
After implementing my QBR Transformation Method, they saw executive attendance increase from 15% to 78% within one quarter.
The framework provided a specific agenda structure, pre-meeting engagement sequence, and value demonstration template that transformed their approach from product updates to strategic business reviews.
Common Questions Answered
"Will my team actually use these frameworks?"
Unlike theoretical training, each CS Café issue includes specific implementation steps that take less than 30 minutes to apply. Teams report 80%+ implementation rates compared to 20% for traditional training.
"How is this different from free CS content?"
Free content provides general advice but lacks the battle-tested frameworks, implementation guides, and peer community that drive real results. The CS Café delivers proven playbooks that have generated millions in retained and expanded revenue.
"Can this replace our existing training budget?"
Many subscribers have redirected their $20K+ annual training budgets to The CS Café with superior results. The continuous learning model creates sustained improvement versus one-time training events.
Risk-Free Guarantee
If your team doesn't find actionable value in the first 30 days, I'll refund your subscription—no questions asked. I'm that confident in the impact these frameworks will deliver.
Limited Time Offer
First 5 teams to sign up this month receive:
Complimentary CS Operations Audit ($1,500 value)
90-minute virtual strategy session
Early access to my new Expansion Revenue Playbook
Join 4,200+ CS Leaders Already Getting Results
Don't let your competitors gain the advantage of these proven frameworks while your team struggles with outdated playbooks.
SECURE YOUR TEAM'S TRANSFORMATION
or
SCHEDULE YOUR 30-MIN STRATEGY CONSULTATION
Email me directly: hakan@thecscafe.com
The CS Café can be expensed through your L&D budget with simple billing and invoicing. Flexible seat management available for growing teams.