Archive - The Customer Success Café Newsletter

Why AI Matters in CS (But Only 14% Are Ready)

Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.

Jan 28 •

Hakan Ozturk⚡

[Templates] 2025 SaaS Price Increases: CS Leader's Guide to 90%+ Retention

Discover the exact frameworks, templates & metrics top CS teams use to handle massive price increases in 2025. Based on data from Salesforce, HubSpot …

Jan 26 •

Hakan Ozturk⚡

6-Month CS Interview Hell? Here's Your Escape Plan

Learn how top CS professionals cut interview time by 50% and negotiate better offers. Real templates, legal guidelines, and proven strategies included.

Jan 23 •

Hakan Ozturk⚡

Why Your Team Meetings Should Move to Tuesday

Learn why leading customer success teams switched to Tuesday meetings and saw 89% better preparation rates. Plus: get the exact template that drives…

Jan 21 •

Hakan Ozturk⚡

Sales-CS Conflict? The 80/20 Solution

Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…

Jan 18 •

Hakan Ozturk⚡

Traditional CS vs AI CS in 2025 (The Gap is Widening)

Get the exact frameworks AI CS teams use to manage 2-3x more customers. Includes compensation data, implementation guides, and ROI calculators. Save…

Jan 16 •

Hakan Ozturk⚡

Why Your Best Customers Leave Without Warning (And How to Stop It)

Discover how top CS teams prevent unexpected churn with executive engagement strategies, CSM transformation programs, and advanced relationship metrics…

Jan 14 •

Hakan Ozturk⚡

Darktrace Names Bryce Coté CCO: A New Era in Customer Success

Learn how Bryce Coté's appointment as Darktrace's first Chief Customer Officer marks a pivotal shift in how enterprise companies are prioritizing…

Jan 12 •

Hakan Ozturk⚡

From Teaching to Customer Success: A Career Transition Guide

From $60K to $114K+: See how burned-out teachers are finding better work-life balance and higher pay in Customer Success. Complete transition roadmap…

Jan 11 •

Hakan Ozturk⚡

Stop Building Systems Your Customers Don't Care About

Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…

Jan 11 •

Hakan Ozturk⚡

'Quick Syncs': The Silent Productivity Killer

Those innocent 30-minute syncs are silently killing your team's productivity. See how top CS teams eliminated 12+ meeting hours weekly with this proven…

Jan 7 •

Hakan Ozturk⚡

The Ultimate Guide To New Feature Announcement

Discover how leading SaaS companies achieve 65% feature adoption rates with strategic announcements. Get my tested framework for successful feature…

Jan 3 •

Hakan Ozturk⚡

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