Archive - The Customer Success Café Newsletter

Slash Churn Meetings by 50% & Save $705K/Year

3 AI-driven tactics to stop justifying churn in endless meetings. Includes free dashboard templates & premium playbooks. Join 100+ teams saving 7h/week.

Mar 2 •

Hakan Ozturk⚡

February 2025

The Ultimate QBR Playbook: 42% Upsell Tactics from Gong & Snowflake

Discover how Gong & Snowflake transformed QBRs into boardroom wins. Free F.O.R.C.E. template + automation scripts inside. Turn vendors into partners.

Feb 27 •

Hakan Ozturk⚡

🚀 Crush AI-Powered CSM Interviews: 22 Proven Tactics (2025)

Free checklist + premium playbook with GDPR & EU market insights. Get 3 real interview scripts inside!

Feb 23 •

Hakan Ozturk⚡

[Playbook] Fix Your Sales-to-CS Handoffs: Cut Churn 33%

Learn how this one company saved $180k by fixing broken sales handovers. Includes AI-powered promise detection framework and structured handover…

Feb 19 •

Hakan Ozturk⚡

🚨 78% of Fortune 500 CS Leaders Now Require This Skill (Do You Have It?)

Discover the 4 silent promotion killers in CS leadership & how to translate metrics into revenue impact. Get the 2025 framework every exec wants.

Feb 16

Stop Being the CS Helpdesk: Recover 296 Minutes Daily [Guide]

Discover the exact system that helped Angel go from daily firefighting to Director in 18 months. Includes templates, frameworks & implementation plan.

Feb 13 •

Hakan Ozturk⚡

🚨Turn Budget Cuts Into Career Growth [+ Templates]

Get the exact playbook that helped a CSM secure $2.7M in renewals & land a VP role during budget cuts. Includes templates from edu tech leaders.

Feb 11 •

Hakan Ozturk⚡

Stuck at $120k? Get 2025's Director Playbook →

Scripts & salary hacks that landed $235k roles. See how 4k+ CS leaders skipped ‘Senior’ titles. 👇

Feb 7 •

Hakan Ozturk⚡

🚨 Customer Gone Silent? 5 Steps to Save Them (+ Templates)

Boost retention + your career now. Rescue at-risk accounts with battle-tested email scripts & diplomatic probing tactics. Ready-to-use scripts inside 👇

Feb 5 •

Hakan Ozturk⚡

🚀 Land $120K-$200K+ Customer Success Offers in 7 Days: The Ultimate Interview Quick Win Plan

Join 4,000+ Customer Success pros using this framework to turn 'relationship building' into '$580k ARR saved' stories. Free templates included.

Feb 3 •

Hakan Ozturk⚡

Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews

Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…

Feb 2

January 2025

Why Coursedog's New CCO Hire Redefines Customer Success Leadership

New CCO Ben Gardner’s hire reveals 3 key lessons for CS leaders: data integration, change management, and tying metrics to end-user outcomes. Breakdown…

Jan 31 •

Hakan Ozturk⚡

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