Welcome to The CS Café: Your Weekly Guide to Customer Success Excellence
Join 3,930+ CS leaders who trust The CS Café to transform their operations with proven strategies that deliver:
✓ 35% faster customer onboarding
✓ 30-day earlier risk detection
✓ 15-point NPS improvement
✓ and much more!
📈 Steady Growth Since Launch
Join our rapidly growing community of CS leaders (500+ new subscribers in the last 90 days)
👋 Sales, Marketing, or Product Professional?
Many of my subscribers come from adjacent functions looking to:
Understand CS better for cross-functional collaboration
Transition into a Customer Success career
Apply CS frameworks to improve their customer relationships
"The CS frameworks helped me align our marketing messages with actual customer success milestones. Now our entire GTM team speaks the same language." - Reid M., Marketing Director turned CS Leader
"Using the CS Health Score framework helped our sales team identify the right prospects and set clear expectations. We've seen a 30% improvement in successful handoffs to CS." - James Y., Enterprise Sales Director
What You'll Get 📚
Free Subscription
Weekly CS insights and industry trends
Actionable tips to improve customer retention
Latest strategies in SaaS customer success
Premium Subscription
Implementation Resources:
✅ Complete CS Playbook Library (200+ battle-tested templates)
✅ Step-by-step implementation guides
✅ Ready-to-use frameworks for every CS scenario
✅ ROI calculators and success metrics dashboards
Expert Knowledge:
✅ In-depth, long-form CS strategy guides
✅ Real-world case studies from industry leaders
✅ Exclusive interviews with CS executives and CCOs
✅ Weekly actionable insights
Personal Support:
✅ Direct email access for implementation help
✅ Private Slack community access
✅ Priority response within 24 hours
✅ Unlimited access to premium content archive
All content delivered in a distraction-free, ad-free environment, ensuring you get the most value from every resource.
Popular Resources 🔥
Free Articles:
Premium Resources (127+ downloads this week)
🔒 CS Health Score Builder
Identify at-risk accounts with 12 proven metrics
Implement in under 4 hours
Used by 47 CS teams last quarter
Average 21-day faster risk detection
🔒 First 90 Days Onboarding Framework
Structured process for new customer success
Reduce onboarding time by 35%
Includes milestone templates
Implementation checklist included
🔒 Quarterly Business Review Playbook
Data-driven QBR templates
Executive presentation deck
ROI calculation spreadsheet
Success metrics dashboard
Real Results From Premium Members 💪
🎯Measurable Results
"Implemented the strategic partnership framework and saw a 43% increase in retention within 90 days." -Shelly T., Director of Customer Success
"Cut our reporting time by 70%—from 2 days to 3 hours monthly" - Ted M., Senior CSM at Enterprise SaaS
"Customer satisfaction increased from 75% to 92% in 90 days using the templates." - David L., CS Director
"The premium content helped us increase user adoption by 40% in just three months!" - Steph L., Customer Success Director
"The templates alone saved us 40+ hours of work. The ROI was immediate." - Varun G., VP of CS
"After implementing the customer alert scoring system, we reduced missed customer conversations by 90% in just 30 days." - Jeanine T., Director of Customer Success
"The ROI maximization techniques allowed us to show a 25% increase in customer lifetime value to our board." - Michael R., VP of Customer Experience
📈Career Growth & Leadership Impact
"Thanks to The CS Cafe, I secured a promotion to Senior CSM!" - Ray K., Senior Customer Success Manager
"Executive engagement jumped 85% after implementing Hakan's frameworks. Finally got budget approved for team expansion" - Lorry R., CS Operations Manager
"The CS Café helped me secure three executive meetings in my first week" - Mel K., Head of CS
"Hakan's newsletter helped me increase executive engagement by 312% in 60 days" - Kate D., VP, CS
🏆Industry Recognition
"The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable." - Kevin Herrholtz, VP of Client Success, AddShoppers
"The CS Café is incredibly valuable! It gives a view on how and what to do next." -Lara Barnes, SVP, Customer Success
"I absolutely love getting these emails - always packed full of amazing insights and fresh perspectives." - Jason Noble, Global CS Leader
"The AI strategies helped us stay ahead! We implemented AI insights six months before our competitors!" - Amanda T., Chief Customer Officer
"Love the practical tips! One strategy we implemented increased our customer retention by 15%!" -Mala L., SaaS Co-founder
Premium Access Options
Regular Price: $29/month
🎯 Current Offer:
Annual: $24/month (Save $58)
Monthly: $29/month
Teams (2+): Extra 20% off
✓ 30-day money-back guarantee
✓ Company reimbursement template included
✓ Cancel anytime
You Get For The Money 📊
Your First 30 Days:
Implement 1 proven framework
Save 20+ hours of work
Get personal implementation support
Typical Results After 90 Days:
Save 5 hours/week on CS operations ($250/week value*)
Reduce onboarding time by 35%
Identify at-risk accounts 30 days earlier
*Based on average CS manager hourly rate of $50
Team Leaders
20% additional discount for teams of 2+
One single consolidated billing
Easy member management
Team implementation support
Get Reimbursed
65% of members successfully expense their subscription
Average approval time: 5 business days
Includes expense request template and ROI calculator
Questions? 📧
Email: hakan@thecscafe.com
-Hakan Ozturk
Founder, The CS Café
P.S. Premium members typically implement one playbook per month and report positive outcomes within 90 days.
