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What to Expect From The Customer Success Café Newsletter
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Regular articles covering the latest trends in the Customer Success industry
Specific focus on SaaS to help you drive success for your customers
Actionable tips to improve customer retention and satisfaction
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✅ In-depth, long-form educational articles on best CS strategies
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What My Readers Say About The CS Café
"The CS Café Newsletter is the ultimate resource for all things Customer Success. Always current and actionable." - Kevin Herrholtz, VP of Client Success, AddShoppers
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“I absolutely love getting these emails from you - always packed full of amazing insights and fresh perspectives. From the industry to leadership to the future and more - they all resonate big time with me.” - Jason Noble, Global CS Leader, Host of the “The Jasons Take On…” Podcast
"Thanks to The CS Cafe, I secured a promotion to Senior CSM! It's an awesome resource for anyone serious about growing their career in Customer Success." - Ray K., Senior Customer Success Manager
"Implemented the strategic partnership framework and saw a 43% increase in retention within 90 days." -Shelly T. Director, Customer Success
"Hakan's insights are always fresh, actionable, and backed by data and experience in the field! Worth every penny!" - Taylor R. GTM Leader
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"The templates alone saved us 40+ hours of work. The ROI was immediate." - Varun G., VP of CS
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"The ROI maximization techniques allowed us to show a 25% increase in customer lifetime value to our board." - Michael R., VP of Customer Experience
"The AI strategies helped us stay ahead! We implemented AI insights six months before our competitors!" - Amanda T., Chief Customer Officer
"Love the practical tips! As a founder, I'm always looking for ways to improve our customer relationships. Hakan’s newsletter delivers on the promise. One strategy we implemented increased our customer retention by 15%!” -Mala L., SaaS Co-founder
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Email: hakan@thecscafe.com
-Hakan Ozturk
Founder, TheCScafe.com
Your Weekly Guide to Customer Success Excellence
