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About
7 Proven Tactics to Get Executive Buy-in (312% Success Rate)
Struggling with executive buy-in? Discover battle-tested strategies used by top CS leaders to secure executive attention and drive measurable business…
 • 
Hakan Ozturk⚡
New SaaS GTM Playbook: From 105% to 135% NRR
Learn how top SaaS companies increased NRR from 105% to 135% with the new GTM playbook. Includes real case studies from Snowflake, DataDog …
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Hakan Ozturk⚡
The Future of Customer Success Leadership
85% higher retention rates? See how leading SaaS companies are reimagining Customer Success leadership for better outcomes. Real examples & frameworks…
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Hakan Ozturk⚡
QBRs: Why 72% of Customers Find Them Worthless
67% of QBRs fail to deliver value. Learn how industry leaders are transforming customer reviews with proven frameworks for success. Check these out now!
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Hakan Ozturk⚡
Top Job Interview Frameworks That Work
Discover battle-tested frameworks and strategies used by top CS professionals to ace their interviews and secure $150K+ roles at leading tech companies.
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Hakan Ozturk⚡
Most Popular
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27 Best Questions to Ask During a Job Interview According To Linkedin
 • Hakan Ozturk⚡
20 Powerful ChatGPT Prompts That Will Boost Your Productivity In Seconds
 • Hakan Ozturk⚡
8 Hot Customer Success Trends to Watch in 2024
 • Hakan Ozturk⚡
Top 5 Mistakes That Ruin Your Productivity At Work
 • Hakan Ozturk⚡
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Recent posts

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Stop Calling it Churn: Why Top CS Teams are Shifting Their Mindset (+ Templates)
Join 100+ CS Leaders from Adobe, Microsoft & other top brands who transformed their retention rates. Get exclusive templates worth $2,096 to implement…
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Hakan Ozturk⚡
The Secret to Client Accountability: Stop Chasing, Start Engaging
Transform client engagement using proven strategies from top CS leaders. See how Fortune 500 companies increased satisfaction by 92% without endless…
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Hakan Ozturk⚡
What If You Were Your Vendor's #1 Customer?
Learn how top clients get 60% faster support, direct C-suite access & benefits. Download exclusive templates and playbooks. Featuring insights from…
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Hakan Ozturk⚡
From Individual Contributor to Customer Success Leader: A Complete Transformation Guide
Discover the proven path from IC to CS Leader with real examples, frameworks & tips from CCOs at GitLab, Forrester & AgentSync. 25% faster career…
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Hakan Ozturk⚡
7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide
Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…
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Hakan Ozturk⚡
The Ultimate Guide to Enterprise Customer Success
Master enterprise customer success with data-driven strategies, expert insights, and actionable frameworks. Get the playbook used by top CS leaders.
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Hakan Ozturk⚡
CS Calls: Give More Than You Ask
Discover how to improve your customer calls by giving more than you ask. Build trust and foster lasting relationships with effective strategies.
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Hakan Ozturk⚡
How To Transform Customer Feedback into Solutions
Discover the power of customer feedback. Learn advanced analysis, data-driven strategies, and customer-centric development to drive product success and…
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Hakan Ozturk⚡

CS MY WAY

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Exclusive Interview: Lara Barnes, SVP Customer Success & Renewals at Sitecore
Learn from Lara Barnes, Sitecore SVP, about building high-performing CS teams, leveraging data, and navigating the future of customer success. Don't…
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Hakan Ozturk⚡
CS My Way #11: Gillian Core, Former SVP of Customer Success
Explore my exclusive interview with Gillian Core, former SVP of Customer Success at Placer AI, and discover her insights on customer success strategies…
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Hakan Ozturk⚡
CS My Way #10: Roxanne Rowe, AVP of Customer Success at TrackUnit
Discover exclusive strategies for driving customer success and boosting team performance with Roxanne Rowe, AVP of Customer Success at Trackunit. Dive…
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Hakan Ozturk⚡
CS My Way #9: Exclusive Interview with Kevin Herrholtz, Vice President of Customer Success at AddShoppers
Get actionable strategies from Kevin Herrholtz, VP of Customer Success at AddShoppers. Learn how to level up your customer success game in the field…
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Hakan Ozturk⚡
CS My Way #8: Exclusive Interview with Kirsten DiChiappari, VP of Customer Success at vCom Solutions
Explore Kirsten DiChiappari's journey at vCom Solutions. Learn about IT management strategies, customer retention, and industry insights shared in this…
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Hakan Ozturk⚡
CS My Way #7: Exclusive Interview with Krystel Leal - Head Of Customer Success, OneText
Discover exclusive insights on CS strategies, collaboration, and industry trends from Krystel Leal, Head of CS at OneText, only on the Customer Success…
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Hakan Ozturk⚡
CS My Way #6: Exclusive Interview with Melissa Garcia
Learn from the best! Get exclusive insights from Melissa Garcia, Director of Renewal Operations at Chief, in CS My Way #6. Accelerate your customer…
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Hakan Ozturk⚡
Jill Favro Sawatzky, Chief Customer Officer, Thought Industries
Explore my exclusive interview with Jill Favro Sawatzky, Chief Customer Officer at Thought Industries, and gain valuable insights into revolutionizing…
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Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

AI HUB

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AI Revolution: Future-Proof Your Career
AI is disrupting careers at lightning speed. This post reveals the latest AI tools, expert insights, and a blueprint to future-proof your skills and…
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Hakan Ozturk⚡
VLOGGER - Google's New Tool for Realistic Talking Videos
Explore how VLOGGER from Google revolutionizes video creation. Effortlessly edit, translate, and generate realistic talking faces from images.
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Hakan Ozturk⚡
Introducing Sora: A Revolutionary Text-to-Video Model
Sora is an AI model that can create realistic and imaginative scenes from text instructions. It can generate videos up to a minute long while…
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Hakan Ozturk⚡
19 Best AI Customer Success Tools Recommended by Customers in 2024
Explore the top 19 AI customer success tools for personalized, efficient, and scalable experiences in 2024. Revolutionize customer experience today!
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Hakan Ozturk⚡
Google's Latest Innovation: LUMIERE
Unlock personalized tutorials, engaging demos, and seamless training with LUMIERE. Explore how this AI tool enhances customer success initiatives.
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Hakan Ozturk⚡
7 Ways AI Transforms Talent Acquisition for Customer Success
Boost the potential of AI in talent acquisition! Discover 7 strategies driving success for customers and growth for organizations. #AI…
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Hakan Ozturk⚡
Perplexity AI: Your Ultimate Content Research Assistant
Explore Perplexity AI—a unique tool for accurate research. Customizable, academic-ready, and co-pilot-assisted. Boost your content effortlessly.
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Hakan Ozturk⚡
Boost Customer Success with Pika - Transform Your Text into Videos with AI
Discover Pika's magic! Effortlessly turn text into engaging Customer Success videos. Join the waitlist for a revolutionary video creation experience.
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Hakan Ozturk⚡

NEWS

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FranConnect Welcomes Lisa Maynard as New Chief Customer Officer
Discover how Lisa Maynard's appointment as CCO at FranConnect is set to transform customer success strategies and drive industry innovation.
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Hakan Ozturk⚡
Churned Raises €2.5M to Revolutionize Customer Retention
Discover how Churned's €2.5M funding will transform customer retention with AI. Learn about the impact on subscription businesses and customer success.
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Hakan Ozturk⚡
Exabeam Welcomes Kish Dill as Chief Customer Success Officer
Discover how Kish Dill's appointment as Exabeam's Chief Customer Success Officer impacts the industry and what it means for CS professionals.
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Hakan Ozturk⚡
Sendcloud Names New Chief Customer Officer: A Win for Customer Success
Discover how Sendcloud's promotion of Ana Silvério Rodrigues to CCO will transform customer experience in e-commerce shipping. Read the full story now.
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Hakan Ozturk⚡
LastPass Welcomes Heather Brown: A New Era for Customer Success
Discover how Heather Brown's appointment as LastPass' first CCO will transform customer experience in the cybersecurity industry. Read more now!
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Hakan Ozturk⚡
Sophos Launches Customer Success Program: Boosting Cybersecurity Support
Discover how Sophos' new Customer Success program is transforming post-sale support with expert guidance, resources, and personalized strategies for…
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Hakan Ozturk⚡
Semrush Appoints Veronique Montreuil as Chief Customer and Data Officer
Veronique Montreuil joins Semrush as Chief Customer and Data Officer. Discover how this appointment will elevate customer experience and drive growth.
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Hakan Ozturk⚡
Gainsight Acquires Staircase AI: CS Revolution Begins
Discover how Gainsight's acquisition of Staircase AI is set to revolutionize Customer Success with AI-powered insights. Learn what this means for your…
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Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!

CAREER

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Top Job Interview Frameworks That Work
Discover battle-tested frameworks and strategies used by top CS professionals to ace their interviews and secure $150K+ roles at leading tech companies.
 • 
Hakan Ozturk⚡
From Individual Contributor to Customer Success Leader: A Complete Transformation Guide
Discover the proven path from IC to CS Leader with real examples, frameworks & tips from CCOs at GitLab, Forrester & AgentSync. 25% faster career…
 • 
Hakan Ozturk⚡
From BDR to CSM: A Rewarding Career Transition Guide
Discover the benefits of transitioning from BDR to CSM. Learn about salary differences, skill transfers, and how to position yourself for success in…
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Hakan Ozturk⚡
Transitioning to a Customer Success Engineer Role: What You Need to Know in 2024
Discover the ins and outs of Customer Success Engineering in 2024. Learn required skills, job responsibilities, and how to launch your CSE career.
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Hakan Ozturk⚡
From Customer Success to Consulting: Career Transition Guide
Ready for a career change? Learn how to transition from Customer Success to consulting with our expert tips, skills analysis, and industry insights.
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Hakan Ozturk⚡
From CSM to Project Management: A Comprehensive Guide to Career Transition
Ready for a new challenge? Learn how to leverage your CSM skills for a successful transition to project management. Explore certifications, tools, and…
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Hakan Ozturk⚡
Glassdoor Exposed: The Truth Behind Company Reviews in 2024
Learn why Glassdoor might not be trustworthy and discover alternative methods to research potential employers before your next job interview.
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Hakan Ozturk⚡
From Hospitality to Customer Success: A Data-Driven Guide
Ready for a career change? Our data-driven guide shows you how to leverage your hospitality skills for a successful transition into customer success.
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Hakan Ozturk⚡

BOOKS

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Top 5 Non-Fiction Books On Emotional Intelligence
Boost your customer relationships with these 5 must-read books on emotional intelligence, as recommended by industry experts.
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Hakan Ozturk⚡
How to Become a Customer Success Manager: A Comprehensive Guide
Discover the secrets to becoming a successful CSM with my 7-step guide. Learn essential skills, career paths, and industry trends to excel in this…
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Hakan Ozturk⚡
Customer Success: Insights From The Book 'Farm Don't Hunt'
"Farm Don't Hunt" is an eye-opener. It’s written in a simple and easy-to-understand way, offering valuable strategies and ideas for building strong…
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Hakan Ozturk⚡
The Seven Pillars of Customer Success: A Blueprint for Business Growth
Discover actionable insights in Wayne McCulloch's book. Build customer-centric excellence, drive loyalty, and fuel sustainable business growth.
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Hakan Ozturk⚡
17 Best Customer Success Books for 2024: Expert Reading Guide
From Zappos to Disney: Learn customer success secrets from industry giants. Practical strategies, real-world case studies, and expert insights for…
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Hakan Ozturk⚡
Master Communicator: 3 Life-Changing Books for Customer Success
Level up your customer success journey with powerful books. Master communication, conquer challenges, and build strong connections. Drive outstanding…
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Hakan Ozturk⚡
Become a People Magnet with 5 Must-Read Books
Boost your customer success game with these 5 essential books. Learn key lessons to become a people magnet and drive outstanding results in your field
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Hakan Ozturk⚡
3 Must-Read Books to Master Customer Success
Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win…
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Hakan Ozturk⚡
4

guide

View all
7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide
Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…
 • 
Hakan Ozturk⚡
Churn Post-Mortems: Learn from Every Lost Customer
Discover how to build powerful churn post-mortems. Get my exclusive template and start turning customer losses into growth opportunities today.
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Hakan Ozturk⚡
The Ultimate CS Guide For Startups
Learn how Customer Success can save your startup $492K per year. Discover strategies for growth, retention, and impressing investors in my comprehensive…
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Hakan Ozturk⚡
5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
Feeling frustrated with a product that does not deliver on its promise? This guide offers 5 practical steps for CSMs to advocate for enhancements…
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Hakan Ozturk⚡
The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI
Unlock the potential of AI in customer onboarding for CSMs. Get personalized tips for seamless transitions, clear communication, and proactive support.
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Hakan Ozturk⚡
The Ultimate Career Guide for Customer Success Managers: Key Insights 2024
Take your customer success career to the next level with my ultimate guide. Learn proven strategies, tackle challenges, and stay ahead in this dynamic…
 • 
Hakan Ozturk⚡
Join 2,800+ other Customer Success leaders and practitioners now!
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