guide

Stop Building Systems Your Customers Don't Care About

Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…

Jan 11 •

Hakan Ozturk⚡

⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%

Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.

Dec 24, 2024 •

Hakan Ozturk⚡

CS Leadership: Proven Frameworks for 40% Better Retention

Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…

Dec 18, 2024 •

Hakan Ozturk⚡

CS Interview Presentation Guide: Templates & Expert Tips

Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…

Dec 14, 2024 •

Hakan Ozturk⚡

The Ultimate Guide to Building a CS Playbook On Budget

Learn to craft a powerful customer success playbook that improves customer experiences and drives results—all on a budget. Read more now!

Dec 1, 2024 •

Hakan Ozturk⚡

7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide

Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…

Oct 29, 2024 •

Hakan Ozturk⚡

Churn Post-Mortems: Learn from Every Lost Customer

Discover how to build powerful churn post-mortems. Get my exclusive template and start turning customer losses into growth opportunities today.

Sep 18, 2024 •

Hakan Ozturk⚡

The Ultimate CS Guide For Startups

Learn how Customer Success can save your startup $492K per year. Discover strategies for growth, retention, and impressing investors in my comprehensive…

Sep 15, 2024 •

Hakan Ozturk⚡

5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success

Feeling frustrated with a product that does not deliver on its promise? This guide offers 5 practical steps for CSMs to advocate for enhancements…

Jun 6, 2024 •

Hakan Ozturk⚡

The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI

Unlock the potential of AI in customer onboarding for CSMs. Get personalized tips for seamless transitions, clear communication, and proactive support.

Mar 1, 2024 •

Hakan Ozturk⚡

The Ultimate Career Guide for Customer Success Managers: Key Insights 2024

Take your customer success career to the next level with my ultimate guide. Learn proven strategies, tackle challenges, and stay ahead in this dynamic…

Dec 4, 2023 •

Hakan Ozturk⚡

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