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Why 83% of Candidates Fail Their $120K-$200K+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case…
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
 • 
Hakan Ozturk⚡
Sales-CS Conflict? The 80/20 Solution
Discover how leading SaaS companies align Sales and CS teams using the 80/20 compensation model. Includes implementation toolkit, templates, and real…
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Hakan Ozturk⚡
Stop Building Systems Your Customers Don't Care About
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week…
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Hakan Ozturk⚡
⚡️Stop Firefighting: The Playbook That Cut Reactive Work by 40%
Get the complete framework to build a proactive CS Ops function, including health score templates, automation playbooks & real implementation examples.
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Hakan Ozturk⚡
CS Leadership: Proven Frameworks for 40% Better Retention
Join elite CS leaders using proven strategies to scale teams, maximize customer engagement & boost retention. Get access to frameworks used by Adobe…
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Hakan Ozturk⚡
CS Interview Presentation Guide: Templates & Expert Tips
Learn the secrets of successful CS interview presentations. Get expert frameworks, templates, and tips to stand out and secure your ideal Customer…
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Hakan Ozturk⚡
The Ultimate Guide to Building a CS Playbook On Budget
Learn to craft a powerful customer success playbook that improves customer experiences and drives results—all on a budget. Read more now!
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Hakan Ozturk⚡
7 Proven Steps to Handle Difficult Clients: A CSM's Survival Guide
Learn how top CSMs handle challenging clients, from documentation to de-escalation. Get instant access to proven frameworks that transformed 500…
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Hakan Ozturk⚡
Churn Post-Mortems: Learn from Every Lost Customer
Discover how to build powerful churn post-mortems. Get my exclusive template and start turning customer losses into growth opportunities today.
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Hakan Ozturk⚡
The Ultimate CS Guide For Startups
Learn how Customer Success can save your startup $492K per year. Discover strategies for growth, retention, and impressing investors in my comprehensive…
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Hakan Ozturk⚡
5 Easy Steps To Overcome Product Challenges: A CSM's Guide to Success
Feeling frustrated with a product that does not deliver on its promise? This guide offers 5 practical steps for CSMs to advocate for enhancements…
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Hakan Ozturk⚡
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