CSM Salary Secrets in the UK

Sep 29, 2023

[Last updated Dec 19, 2024]

How much money can you make as a Customer Success Manager (CSM) in the UK?

It’s a great question I researched for you.

UK Salaries

If you're working in the UK, don't expect your CSM salary to skyrocket or have the same big paychecks as in the US.

According to many people I am talking to, hitting a base salary of £120,000 as a senior CSM in the UK is super rare.

If you're aiming for senior roles, you'll want to develop the essential customer success manager skills first.

For those wondering how to break into the field, check out my comprehensive guide on how to become a customer success manager.

As usual like in any other country, it depends on where you work, what industry you're in, and how good you are at negotiating.

In the UK, you could be making anywhere from the mid-50s to the upper 80s, depending on these factors.

For those interested in different sectors, here are the differences in enterprise vs SMB customer success.

And there are some exceptions:

The finance industry is a great example that can be a goldmine for CSMs.

In London, where everything costs a small fortune, salaries tend to be higher.

So, if you're in finance, you might see those big numbers.

Another way is to work for a US company.

In that case, you can expect a salary between £80k - £120k, most usually.

If you're considering this path, review my article on US vs EMEA customer success differences and strategies.

Besides, for those interested in maximizing their earning potential, check out my guide on how to earn a $150k salary as a customer success manager.

If you're looking to boost your paycheck, your best option is to get into specialized roles.

Jobs like Technical Account Managers or positions in tech companies that require unique knowledge can help you hit that six-figure ££ mark.

For those interested in technical paths, check out my detailed guide on transitioning to customer success engineering.

In the UK job market, employers tend to prefer people who put in the time.

So, to have these high salaries, UK companies expect you to have at least 5-8 years of CSM experience.

To prepare for interviews, make sure to review my customer success manager interview questions guide.

For those of you who like adventure, there's a chance to get a remote job in the US while living in the UK.

But be ready to compete with folks who'll work for less money and under different rules.

Needless to say, you must be realistic.

For more insights on career progression, check out my complete customer success career guide.

Don't expect huge paychecks like in previous years when fresh investment cash was flowing to companies.

Be ambitious but stay grounded in the marketplace.

Best advice for today,

Hakan.

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