CSM Salary Insights in the UK: 2025 Update
The UK customer success manager (CSM) landscape continues to evolve, with salaries varying significantly based on experience, location, and industry.
Here’s the latest data to give you a comprehensive picture of what CSMs can expect to earn in 2025.
Current Salary Benchmarks
The average CSM in the UK now earns between £40,820 and £65,449 as a base salary.
This is significantly lower than the global median of $75,000 (approximately £59,000).
For context:
Entry-level CSMs (less than 1 year experience): Around £30,284
Early career CSMs (1-4 years): About £38,662
Mid-career CSMs (4-5 years): Approximately £81,000
Experienced CSMs (5-9 years): Can reach £100,000
In London specifically, the average CSM salary is £48,662, reflecting the higher cost of living in the capital.
The Gender Pay Gap Reality
An important aspect of the UK CSM landscape is the persistent gender pay gap.
Men in CSM roles earn a median salary of $55,000 (approximately £43,000), while women earn $50,000 (approximately £39,000) - representing a 9.1% gap.
This is something both employers and professionals should be aware of when negotiating compensation.
Career Progression and Salary Growth
The salary jump from CSM to Senior CSM positions averages around $15,000 (approximately £11,800).
This progression typically requires developing specialized skills and accumulating significant experience:
RoleMedian Salary (USD)Percentage Increase
High-Earning Opportunities
While the standard CSM path has clear salary bands, there are several ways to maximize your earning potential:
Industry Specialization
The finance sector continues to offer some of the highest CSM salaries in the UK.
Financial services companies typically pay 15-25% above the market average for customer success roles.
Working for US Companies
US-based companies with UK operations often offer significantly higher compensation packages, typically ranging from £80,000 to £120,000. T
op-paying companies include:
Alteryx: Median OTE of £131,639
Stack Overflow: Median OTE of £112,850
Shopify: Median OTE of £97,881
Technical Specialization
Technical Account Manager roles, which combine customer success with technical expertise, can command higher salaries.
The median Technical Account Manager salary in the UK is £42,500, with the 75th percentile reaching £52,500.
Location Factors
London continues to offer the highest CSM salaries in the UK at £48,662 on average.
However, with the rise of remote work, location is becoming less of a determining factor for compensation.
Experience Requirements
UK employers typically expect 5-8 years of relevant experience for senior CSM positions that command six-figure salaries.
The highest salaries (exceeding £70,000) are generally reserved for those with 10+ years of experience.
Remote Work Opportunities
Remote positions, especially with US companies, can offer significantly higher compensation. According to recent job postings, remote CSM roles with US companies can offer between £100,000 and £200,000 per year.
However, competition for these positions is fierce, and they often come with expectations of flexible working hours to accommodate US time zones.
Realistic Expectations for 2025
While there are opportunities to earn six-figure salaries as a CSM in the UK, these remain the exception rather than the rule.
Most CSMs should expect a base salary between £40,000 and £65,000, with total compensation (including bonuses) potentially reaching £87,737 for median performers and £117,819 for top performers.
The path to higher earnings typically involves either specialization in high-demand industries, technical upskilling, or progression into leadership roles within customer success.
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