Top 50 Most Influential People To Follow In Customer Success
Customer Success starts with your own success, first.
You must keep learning and be on constant alert.
But how best can you keep track of what’s going on in the industry?
Reading books or blogs on the topic, listening to podcasts, or tuning in to Youtube channels are great.
There are also practitioners who share their experiences on social platforms like Linkedin.
And it’s an opportunity for you to contribute to helping yourself and others succeed.
So here’s my list of the top 50 Customer Success pros (more to come in another edition) you should follow to skyrocket your career:
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1/ Rav Dhaliwal, Investor and former CS Executive at Slack
2/ Chris Hicken, Co-Founder & CEO ‘nuffsaid
3/ Markus Rentsch, CEO, Remark-able
4/ Jay Nathan, Chief Customer Officer, Higher Logic
5/ Nick Mehta, CEO, Gainsight
6/ Christian Jakenfelds, Field Researcher in CS, Planhat
7/ Kevin Chiu & Edward Chiu, Co-Founders, Catalyst Software
8/ Rod Cherkas, CEO & Founder, HelloCCO
9/ Subha Shrinivasan, VP of Customer Success, Rakuten Symphony
10/ Philipp Wolf, Founder, Custify
11/ Daphne Costa Lopes, Sr Manager, CS at HubSpot
12/ Maranda Dziekonski, Chief Customer Officer, Switftly
13/ Donna Weber, The Customer Onboarding Expert, Spring Board Solutions
14/ Wayne McCulloch, Chief Customer Officer, WalkMe
15/ Jason Noble, VP Global CS, Vinli inc
16/ Prithwi Dasgupta, CEO, SmartKarrot
17/ Matt Myszkowski, VP of Customer Experience, EMEIA at Cision
18/ You Mon Tsang, CEO, Churnzero
19/ Josh Schachter, CEO, UpdateAI
20/ April Dunford, Author, Obviously Awesome
21/ Jan Young, Principal Consultant, The Success League
22/ Carly Agar, Founder, Customer Success Coach
23/ Guy Galon, VP Customer Success at Hysolate
24/ Peter Armaly, Vice President of Customer Success, ESG
25/ Sue Nabeth Moore, Co-Founder, Success Chain
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26/ Jeff Heckler, Director of CS, Marketsource
27/ Anika Zubair, VP Customer Success, Karbon
28/ Dickey Singh, CEO Cast.app
29/ Marco Carrubba, Director of Customer Success, Microsoft
30/ Mohammed Alqaq, Founder of CS Middle East
31/ Irit Eizips, CEO, CSM Practice
32/ Rachel Provan, Founder & Leadership Coach
33/ Ronni Gaun, CS Team Lead, Zoom
34/ Ankit Aggarwal, Lead CS Enablement, MoEngage
35/ Kristi Faltorusso, VP ClientSuccess
36/ Nils Vinje, Founder, 30-Day Leadership
37/ Jeff Breunsbach, Co-Founder Gain Grow Retain
38/ Ziv Peled, Chief Customer Officer, AppsFlyer
39/ Mikael Blaisdell, Founder, The Customer Success Association
40/ Andrew Marks, Founder of SuccessHACKER
41/ Firaas Rashid, CEO Hook
42/ Niclas Ramon Staberg, Operating Advisor, Verdane
43/ Monica Trivedi, Global CS Executive, JLL Technologies
44/ Aaron Thompson, Founder, Portland Customer Success
45/ Bill Cushard, Global Head of the Future of Work, Service Rocket
46/ Guy Nirpaz, CEO Totango
47/ Megan Bowen, CCO Refine Labs
48/ Ashna Patel, Co-Founder, CS Insider
49/ Jason Lemkin, Founder, SaaStr
50/ Ming Zhang, VP Customer Success at LineSlip Solutions
And that’s it!
I know you’re following me 😎 but these are the people I’d recommend you to follow as well to learn all things Customer Success.
But wait!
There are more I’ll share in an upcoming edition.
Stay tuned!
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