Reduce Churn: Product-Led Strategies for Success
Customer churn is a critical concern for businesses across industries, with the average company losing 10-25% of its customers each year.
Many organizations view churn as primarily a customer success problem and I shared the best strategies to slash it and boost retention in a previous edition.
But the reality is even more complex.
Customer churn is often rooted in product issues rather than shortcomings of the CS team, including support or engagement.
Here’s why churn is a broader, cross-functional challenge that requires exec ownership and collaboration across the entire organization:
The Product-Centric Nature of Customer Churn
…
Upgrade your subscription and keep reading my in-depth analysis of customer churn. Learn actionable strategies to reduce it, including an exclusive subscriber Q&A.
Here's how my premium content has helped many of my other subscribers:
"Thanks to The CS Cafe, I secured a promotion to Senior CSM!! It's an awesome resource for anyone serious about growing their career in Customer Success." - Ray K., Senior Customer Success Manager
"The premium content helped us increase our user adoption by 40% in just three months!" - Steph L., Customer Success Director
"The ROI maximization techniques allowed us to show a 25% increase in customer lifetime value to our board." - Michael R., VP of Customer Experience
"The AI strategies helped us stay ahead! We implemented AI insights six months before our competitors!" - Amanda T., Chief Customer Officer
"The strategies I've learned from this newsletter have helped me boost customer retention by 20%. It's a must-read for any SaaS business." - Mike D., Startup Founder
Upgrading will also give you the following core benefits:
✅ Remove paywalls and access my over 390+ exclusive CS content and counting.
✅ Learn from best CS strategies, real-world examples, CS education, and more.
✅ Get exclusive access to my interviews with top Executives, Chief Customer Officers, and VP/Head of CS to learn from the best.
✅ Access to the latest industry news and current trends & insights
PLUS: Upgrade now and get instant access to my exclusive member-only templates, guides, and checklists!
✅ No commitment required. Cancel Anytime.
Join hundreds of leaders and CS practitioners who get up to speed every week.
"The premium content has been a game-changer for my CS Operations. We reduced our time-to-value by 50% using the step-by-step implementation guides." - Stuart D., VP of Customer Success
[Exclusive to premium subscribers below this line]