Sprinklr Appoints Scott Harvey as Chief Customer Officer

Sprinklr, the leading Unified Customer Experience Management (Unified-CXM) platform, has just named Scott Harvey as its Chief Customer Officer 🎉🎉

With experience at both Stripe and ServiceNow, Scott Harvey joins Sprinklr to boost growth by improving how the company interacts with its customers.

His background in senior roles, including leading technical sales and services at Stripe where he helped double revenue, brings massive value and expertise to Sprinklr.

In his new position, Harvey will oversee global sales and services teams, reporting directly to Sprinklr Founder and CEO Ragy Thomas.

His main goal is to improve how Sprinklr serves its customers, from consulting before sales to helping customers succeed after buying.

Thomas highlights the importance of Harvey's role, saying, "Scott's leadership will ensure our sales and services teams deliver the best possible results for our customers."

Scott is excited to work with top brands and partners in various industries to help them improve their businesses.

"Joining Sprinklr gives me the chance to work with iconic brands and partners across many industries to make a real difference," he says.

As Harvey steps into his new role, Sprinklr says farewell to Chief Revenue Officer Paul Ohls, who helped the company grow significantly. Ohls will help Harvey transition into his new position.

Sprinklr also confirms its financial plans for the rest of 2024, showing it's still on track for success.

Why It Matters for Customer Success

Harvey's appointment shows Sprinklr's dedication to making sure customers are successful.

Having Harvey in charge of both sales and services confirms Sprinklr’s goal to make sure customers get the best possible experience.

We wish Scott Harvey all the best in his new role!

-Hakan.