Rocketlane Just Raised $24M: What It Means For CS

Jun 29, 2024

Rocketlane, a leading customer onboarding platform, just secured $24 million in Series B funding.

This is big news for the customer success industry.

Here’s why it matters for you.

Rocketlane's Quick Rise

Since 2021, Rocketlane has been on fire.

They've tripled their growth each year and now have over 500 customers.

Big names like OpenGov and LivePerson use their software.

This rapid growth shows that the company is solving real problems in customer onboarding.

A big part of Rocketlane's plan is to use this money for AI.

They want to make project delivery and management smarter.

This points to an industry trend for better project management tools as I mentioned earlier this week.

Think AI assistants, better forecasting, and smart insights.

This will make customer success teams much more effective.

And it aligns well with the industry's shift towards AI in customer success.

Rocketlane isn't stopping at AI.

They're working on new tools to help with more parts of the customer journey.

One exciting update I noticed is a new client portal.

This will change how customers interact with businesses during onboarding.

Again, this aligns well with the emerging customer success trends I discussed earlier.

This news is important for everyone working in Customer Success.

It shows that:

Companies are willing to invest big money in customer success tools despite layoffs.
AI is becoming a key part of customer success strategies.
There's a growing need for better onboarding and project management software.

Rocketlane's success proves that onboarding can make or break the customer experience.

It’s a vital step to company growth.

It also hints at where the industry is heading.

We will see more AI-powered tools and a bigger focus on smooth customer experiences.

Keep an eye on Rocketlane and these other customer success platforms.

They're shaping how businesses handle customer onboarding and success.

As these tools evolve, they will make your job easier and your customers successful.

Stay tuned for more updates on these exciting changes and the latest in customer success strategies.

-Hakan.

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