Instructure Names Rachel Orston as Chief Customer Officer

Instructure, the education tech giant behind Canvas, just named Rachel Orston as their new Chief Customer Officer 🎉🎉

She's got a massive 25 years of experience in building strong customer relationships, especially in the education sector.

What's great is that over half of Instructure's Customer Experience (CX) team has real-world teaching experience.

Melissa Loble, the former Chief Customer Experience Officer, is now taking on the Chief Academic Officer role to bring even more educational expertise to the table.

Rachel, the new Chief Customer Officer, has a proven track record from big players like SmartRecruiters and BetterCloud, where she nailed customer satisfaction and retention targets.

Her goal at Instructure?

To keep the focus on customers and make learning more accessible.

Instructure is growing big time, adapting to meet the changing needs of learners worldwide. They're not just a tech company; they're all about helping educators and students succeed.

Steve Daly, the CEO of Instructure, is excited about Rachel joining the team. He says her passion for education and experience will be key to facing the challenges in 2024 and beyond.

So, why does this matter for Customer Success?

It means Instructure is doubling down on making sure their customers – teachers and students – have the best experience possible.

With Rachel on board, they're aiming to keep education at the heart of everything they do.

Let's see what awesome things they bring to the table!

-Hakan.

P.S. See the other latest nominations here.