LivePerson Appoints First Chief Customer Officer to Drive Customer Success
LivePerson, the enterprise leader in digital customer conversations, has made a strategic move and just appointed Kevin Meeks as its first Chief Customer Officer ever!
This decision highlights LivePerson's dedication to driving customer success and maximizing the ROI of digital conversations for its client brands.
Kevin brings with him massive experience, having led winning customer-centric organizations at high-growth companies over the past two decades.
Prior to joining LivePerson, Meeks served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization.
During his tenure, VMware achieved annual recurring revenue of over $4 billion and a double-digit improvement in gross retention rates.
Meeks also led customer success, experience, and renewals organizations in roles including Vice President of Customer Success at DocuSign, Chief Customer Officer at Apptio, and Senior Vice President of Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates.
As LivePerson's Chief Customer Officer, Kevin will be responsible for helping customer brands fully realize the value of their investments in LivePerson's award-winning platform for AI-empowered digital customer conversations.
His track record of driving revenue and improvements in gross retention rates makes him an ideal fit for this key role.
Meeks' expertise and commitment to adding value to every customer touchpoint are expected to expedite success for both LivePerson's customers and the teams that support them.
The appointment of a Chief Customer Officer highlights LivePerson's position as an industry leader in providing innovative and effective solutions for digital customer interactions.
LivePerson aims to strengthen its relationships with clients and ensure that they derive maximum benefit from its cutting-edge offerings by focusing on customer success.
Why Customer Success Matters
Customer success plays a key role in ensuring that customers receive optimal value from the products and services they purchase.
When customers succeed, they become loyal advocates who promote the brand, increasing its visibility and reputation.
Consequently, customer success contributes directly to increased sales, higher customer lifetime values, and improved profitability.
With this exciting new appointment, LivePerson demonstrates its commitment to delivering exceptional outcomes for its clients.
As a result, LivePerson stands poised to continue setting the standard for excellence in digital customer engagement solutions.
Stay tuned for updates and insights into how LivePerson continues to innovate and lead the way in digital customer conversations.
We wish Kevin all the best in his new role!
-Hakan.