Jeff Lyons Joins Cyara as Chief Customer Officer
In a strategic move to fortify its global leadership team, Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, has just appointed Jeff Lyons as its new Chief Customer Officer (CCO).
This significant development highlights Cyara's commitment to boosting customer success through seasoned expertise and innovative solutions.
Jeff Lyons: A Career Journey in Enterprise Software
Jeff Lyons brings massive experience to Cyara.
Starting as a Founding Partner and Chief Client Officer at MindSolve Technologies, Lyons led client-facing functions, including sales, professional services, and customer support for nearly a decade.
His strategic acumen and commitment to operational excellence were evident as he standardized implementation methodologies and offerings for performance management and compensation software lines.
Transitioning to roles of increasing responsibility, Lyons served as the General Manager at Stax Pay, where he drove growth and customer value.
As the Chief Operating Officer at Personify Corp, he led the market-leading Constituent Management and Engagement platform, empowering organizations to engage constituents effectively.
Throughout his career, Lyons has been instrumental in driving innovation, operational excellence, and customer-centric leadership.
His current role as the Chief Customer Officer at Cyara underscores his dedication to enhancing customer success through cutting-edge solutions and ensuring exceptional experiences for clients worldwide.
From founding partnerships to leading global brands in optimizing customer experiences, Jeff Lyons' career journey exemplifies a commitment to excellence and innovation in the dynamic landscape of enterprise software.
Driving Customer Experience Excellence
Lyons' role at Cyara will cover the entire customer experience lifecycle, from onboarding to post-sales activities and retention.
His profound understanding of leveraging technology and AI to ensure exceptional performance aligns with Cyara's mission to empower organizations globally to deliver flawless customer experiences.
Cyara's Vision for Customer Success
Cyara's dedication to revolutionizing customer experiences is evident through its AI-powered CX Assurance Platform.
Cyara is at the forefront of driving customer success through continuous innovation and risk mitigation by enabling enterprises to enhance interactions across various channels, including voice, video, digital, and chatbots.
Industry Recognition and Trust
With an impressive 96% customer retention rate and a world-class Net Promoter Score (NPS), Cyara stands out as a trusted partner for leading global brands seeking to optimize their customer journeys.
The appointment of Jeff Lyons further solidifies Cyara's position as an industry leader in AI-driven CX Assurance.
And That’s It
Jeff Lyons' appointment as the Chief Customer Officer at Cyara marks a significant milestone in the company's journey towards enhancing customer success globally.
His wealth of experience, coupled with Cyara's innovative solutions, sets the stage for empowering businesses to deliver exceptional customer experiences.
For more information about Cyara and its solutions, visit Cyara's website.
-Hakan.