How Much Does A Customer Success Manager Make?
🚀 Ever wondered how much CSMs make in other countries?
There are highs and lows—Let's break it down quickly for the regions where there is the most tangible data on Glassdoor:
Europe
Salaries vary across different countries.
In Spain, the average salary is around $40-$45k, with some of the CSMs reaching $60k, including an additional $20k.
Meanwhile, in Germany, a team lead managing 10+ CSMs can get a $120k base with a $20k bonus.
In contrast, an entry-level CSM in the Netherlands usually makes around $40k.
In Sweden, €70k is considered a great salary, while in France, the range can go from €35k up to €100k.
And here’s what CSMs make in the UK:
CSM salaries also vary based on the industry and company size, including the verticals —enterprise, commercial, mid-market, or SMB.
CSMs managing higher-end customer portfolios usually get higher salaries.
USA and Canada
The average CSM salary in the US is around $97k a year.
In Los Angeles, where the estimated cost of happiness is $150k, some CSMs report salaries as low as $82k.
In Canada, a CSM with less than a year of experience can secure a salary of around $65k and get an additional monthly commission.
On the East Coast, a CSM with 3 years of experience can expect a base of $100k with an On-Target Earnings (OTE) of $130k.
In New York City, the salary range for a CSM is between $100k - $130k, based on experience.
Climbing the Career Ladder
The dynamics change fast when you get in a higher position.
A Senior Director, for example, can get a staggering $240k base.
Remote Realities
Experienced CSMs often enjoy the flexibility of fully remote work, with salaries ranging from a $120k+ base to a $150k OTE.
Challenges and Aspirations
Note that there is also a growing request for SPIFF (Sales Performance Incentive Fund) options.
It highlights the importance of incentives, especially when the role involves heavy collaboration with Sales.
Diverse Experiences
The CSM community is a perfect mirror of the broader economic landscape.
From six-figure salaries to the challenges of making ends meet, there isn’t any consistent range.
What’s clear is that the journey from entry-level to leadership positions brings many challenges.
And CSMs continue to build their own unique story.
-Hakan.
P.S. If you have any insider information you want to share on this topic, feel free to reply to this email. I'd be happy to include your insights in the article, either with your name or anonymously, as you prefer.
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