Shirley Chapman, Head Of Customer Success, Forrester
Today’s edition is sponsored by Fathom 🚀🚀
Boost your meetings’ productivity with FATHOM, the #1 rated AI Meeting Assistant for Customer Success.
FATHOM is free, fully compliant with SOC 2 & HIPAA, and trusted by industry leaders such as HubSpot, Mailchimp, and Twilio.
Sign up now and elevate your CS productivity today!
CS My Way
I am beyond thrilled to introduce a new section in my newsletter — 'CS My Way'!
Welcome to this exciting new space where you can learn from the best in the industry and get ahead in your career and beyond.
Each week, I engage in conversations with top executives — Chief Customer Officers, VP/Head of CS, founders, and CEOs. Together, we discuss how they drive success for their customers.
I always learn a lot from these exclusive interviews — they are full of massive value with practical examples, key takeaways, and best practices from each leader.
I hope they’ll inspire you to contribute or build world-class CS organizations in the years to come 🚀🚀
Let’s Go!
So excited to kick off this new exploration with Shirley Chapman, Head Of Customer Success at Forrester, one of the world's most trusted research and advisory companies!
Thank you, Shirley, for accepting my invitation.
The stage is yours!
About Forrester
What does Forrester do? Could you share the one top challenge the company solves for its customers?
As a research and advisory company, Forrester helps business and technology leaders use customer obsession to accelerate growth, navigate change, and put their customers at the center of their leadership, strategy, and operations.
We serve the functional needs of tech, customer experience, sales, marketing, digital, and products.
In particular, we help clients shorten the distance between a bold vision and superior execution with a proven path to growth.
About You
Where are you based and can you tell us about the journey that led to your current role as Head of CS at Forrester?
…
Upgrade now and learn CS from the best leaders in the field like Shirley Chapman — not in theory!
No engagement required. Cancel anytime.