Denise Dresser Takes the Reins at Slack: Customer Success in Focus

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Hello and welcome to TheCScafe!

Denise Dresser, a seasoned executive with over 12 years at Salesforce, has stepped into the role of CEO at Slack, effective November 13th.

This leadership transition from Lidaine Jones is the third since Salesforce's acquisition of Slack in 2020.

And it’s BIG news for us!

Impact on Customer Success

Mark Benioff, co-founder, and CEO of Salesforce, shared the news on Twitter X, where he highlighted Denise’s impressive career in driving Customer Success:

I see this leadership change as a strong signal to the industry.

It’s a strategic approach to align Slack with the evolving needs of its user base, and in particular, Customer Success.

As Marc says, Denise’s leadership is expected to build an environment where customer feedback is of top priority.

This focus on customer success aligns with the broader strategy of Salesforce, which continues its focus on positive outcomes for its customers.

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As Denise Dresser takes the reins at Slack, here's to a future where our work in Customer Success is not just productive but powerful and at the center of company decisions.

Wishing her success in building such a workplace that values Customer Success!

And this is a great example for all the other industry leaders who are too quick to lay off their Customer Success Teams!

Looks like we are back on stage again - it was long overdue 🚀🚀

Exciting times ahead for our industry!

-Hakan.

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