The Art of Negotiating a Raise in Customer Success

Oct 12, 2023

1. Know Your Worth

First things first, you've got to know what you're worth.

Take a look at what you've achieved.

Have you made a difference in your company?

Show your accomplishments, give numbers and business impact.

Don’t just tell.

You're not alone.

If your team has been rocking their goals, don't forget to give them a shout-out.

It’s a proof of self-confidence.

And your team’s success is your success.

If you're getting paid less than others in your area doing the same job, it's time to say something.

You want fair pay for your hard work.

If you don’t ask, you won’t get.

Don't just throw numbers out there when you ask for a raise.

Compare it to what the average market fares are in your industry.

It makes your request seem more reasonable.

See what's happening in your industry.

If it's getting competitive, that's good for you.

You're a hot commodity.

Now, you don't want to threaten to leave, but you can say that people who change jobs usually get bigger raises, about 14-15%.

It's a good reason why you deserve a raise.

A simple and straightforward strategy to help you secure the raise you deserve in customer success.

Your hard work, your team's achievements, and the market you're in all play a crucial role in this journey.

Your approach should be crystal clear.

And your compensation should match your dedication and skills.

Now, get out there and ask for that raise!

At worst, you might hear a 'no,' but you'll never know unless you ask.

Come on, you've got this!

Hakan.