7 Best Customer Success Quotes from Industry Leaders
"We're not competitor-obsessed, we're customer-obsessed. We start with what the customer needs and we work backwards." - Jeff Bezos, founder of Amazon.
"Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service." - Marc Benioff, co-founder and CEO of Salesforce
"Customer Success is where 90% of the revenue is." - Jason Lemkin, Investor and co-founder of SaaStr
, a leading community for SaaS professionals.
"Your most unhappy customers are your greatest source of learning." - Bill Gates, co-founder of Microsoft.
"Do what you do so well, that they will want to see it again, and bring their friends." - Walt Disney
"Always deliver more than expected." - Larry Page, co-founder of Google.
"Your customer is going to get to vote and talk. You want them out there as salesmen for you. In fact, customer delight is the main ingredient of success." - Warren Buffet, Investor and CEO of Berkshire Hathaway
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