Customer Success: 10 Years Of Lessons Learned
Put Your Customers First
Keep your promises and go beyond their expectations.
Listen to customers’ feedback and improve.
Show empathy. Put yourself in their shoes.
Remember: without customers, there's no business.
Develop Sales And Communication Skills
Learn how to sell the value of whatever you do.
Keep your meetings focused.
Speak your customer’s language, not your company’s jargon.
Under promise but over-deliver.
Make every interaction with your customers a stellar experience!
Keep Learning
There is no one-size-fits-all approach to Customer Success.
Invest in yourself, and take ownership of your own growth.
Learn by doing, not just reading.
Stay up-to-date with industry trends to get ahead.
Be proactive. Reach out before customers ask for it.
Develop your soft skills:
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Try new approaches. Be creative.
Test and learn from what works best.
Be open to new ideas and never stop learning.
Be a strategic partner, not just an advisor.
Stop guessing. Don’t make assumptions. See how you can avoid them:
Own your mistakes, learn from them, and move on.
Come up with solutions, not just the problem.
Celebrate successes at all times.
Here are some more learnings I covered in previous editions:
And that’s it.
What about you?
What's the one most valuable lesson you've learned about customer success?
Share in the comments below.
I’ll speak to you again next week.
-Hakan.
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