From CCO to CEO: The Rising Stars
It’s official.
Katy Jones, former Chief Customer Officer at Trustwell has just been appointed as the company’s new CEO!
This promotion shows the growing importance of Customer Success in driving company growth and innovation -YAY!!
Katy’s journey at Trustwell, a leading food and supplement industry solution provider, started as Chief Marketing Officer and COO before her promotion to Chief Customer Officer.
This trend of CCOs being promoted to CEO positions is not exclusive to Trustwell.
As companies focus more on customer satisfaction and loyalty as key drivers of success, the CCO role is gaining importance—paving the way for career progression up to the CEO level.
Moreover, the promotion of CCOs to CEO positions sends a strong signal to all other industries and businesses about the importance of the Customer Success profession.
So …what do we say?
Gooooo Customer Success!! 🚀
-Hakan.
Coming Up In CS MY WAY #10
What a milestone!
Excited to bring you my next interview with Roxanne Rowe, AVP of Customer Success at Trackunit, a leading SaaS-based IoT solution provider to the global construction equipment industry.
Get ready to be inspired and learn from her massive experience!
Roxanne's electrifying enthusiasm and expertise make it a must-read, an opportunity you won't want to miss!
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