How To Break Into a Customer Success Career

Dec 09, 2023

1. Understand the Role

Before diving in, learn what Customer Success is.

It's not just about customer service, sales or support.

It's a proactive, strategic function that is fundamental to boosting customer retention, satisfaction, and advocacy.

Familiarize yourself with the responsibilities, from onboarding to issue resolution and everything in between.

Effective communication, problem-solving, building trust, and solid product knowledge are key.

Data analysis is also vital for measuring customer health and identifying potential growth opportunities.

Volunteer, apply for internships, or shadow professionals in the field.

This exposure is invaluable, even if you have formal education or certifications.

Once you've acquired skills and experience, it's time to inform the world about it.

Use these powerful AI tools and update your resume.

Adapt it to each job description, and create a portfolio showcasing your projects and achievements.

Network like a pro, connect with other CS pros, and attend community events like Customer Success Collective.

Research the company’s ins and outs.

Understand their mission, values, and where Customer Success fits in.

Demonstrate your genuine interest and ask these powerful interview questions along with these other two important questions.

Expand your network on LinkedIn, join this CS group, share relevant content, and engage in online discussions.

Join the Top Customer Success Jobs group and subscribe to the TopCSjobs Newsletter to get the latest opportunities delivered to your inbox.

Consider online courses for continuous learning.

Familiarize yourself with Customer Success platforms like Gainsight and stay informed with newsletters from industry experts like CS Insider.

Finally, learn Customer Success from the best leaders in the field, not in theory!

Breaking into Customer Success without experience might seem challenging, but it's possible.

Start by following these simple steps, and you'll be well on your way to landing your first job.

Good luck!

-Hakan.