7 Best Customer Feedback Platforms
Collecting and taking action on customer feedback is fundamental for businesses that want to improve their products and services.
Here are the best platforms you can use to accelerate customer success today:
1. Productboard
Productboard is an awesome platform that helps turn customer feedback into product improvements.
It lets you collect input from many sources, and then uses AI to analyze and categorize the feedback.
From there, you can plan your product roadmap and prioritize new features based on what customers want most.
2. UserVoice
UserVoice focuses on involving customers in the product development process.
It has features for collecting ideas and feedback, letting customers vote on them, and then using that input to plan your product roadmap.
3. Zeda.io
Zeda.io is a tool that makes it easy to gather customer feedback from different sources, like surveys, social media, and customer support.
It then uses AI to analyze the feedback and help you figure out what's most important.
Zeda.io also lets you customize the look and feel to match your brand.
Overall, it's a powerful yet user-friendly way to get insights from your customers.
4. Canny
Canny is focused specifically on managing customer ideas and feature requests.
With Canny, you can collect feedback in one place, let customers vote on ideas, and then plan your product roadmap based on what's most important to users.
It integrates with other tools you might already use, like Trello and Jira.
5. Qualaroo
Qualaroo is great for getting feedback right when customers are using your website or app.
It lets you set up targeted surveys that pop up at just the right moment.
Qualaroo can also analyze the sentiment of the feedback you collect.
This can give you a deeper understanding of how customers feel about your product.
6. UXtweak
UXtweak is all about understanding how customers interact with your product's design and features.
It lets you run different types of user tests, like first-click tests and preference surveys.
You also get access to session recordings and heatmaps to see exactly how people are using your product.
7. Usersnap
Usersnap makes it easy for customers to report bugs and give feedback, right from your website or app.
They can even record their screen and annotate screenshots to show you exactly what's going on.
Usersnap also has features for managing your product roadmap and changelog.
And That’s It
No matter which platform you choose, the key is to make it easy for customers to share their thoughts.
And then use that feedback to improve your products and services.
These tools are powerful.
Use one of them and turn your customers’ input to drive growth for your business.
I hope that helps.
-Hakan.
