19 Best AI Customer Success Tools Recommended by Customers in 2024
AI is revolutionizing every industry, and Customer Success is no exception.
Here are the 19 best tools powered by AI that are recommended by both customers and industry experts for their ability to deliver personalized, efficient, and scalable customer experiences:
(bookmark this for future reference)
1. Zendesk: Provides smart triage, advanced bots, and macro suggestions to improve customer service.
2. HubSpot: Offers AI-powered tools like an AI website builder and content writer for easier tasks and powerful insights.
3. Zoho Desk: Features AI-powered Assistant, Zia, for chat support, sentiment analysis, and automatic ticket tagging.
4. Fathom Video: A powerful AI Meeting Assistant that records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation. Users praise its ease of implementation and excellent support.
5. Otter.ai: An AI Meeting Assistant for transcribing meetings live, recording audio, capturing slides, and extracting action items.
6. Salesforce Einstein: Uses AI to understand customers better and make smarter decisions for personalized experiences.
7. Intercom: Offers customer engagement solutions powered by AI across different channels for personalized communication and support.
8. Microsoft Copilot: Provides smart suggestions and assistance integrated with MS Office to boost productivity and improve customer experience.
9. SmartTask: Uses AI to help teams organize and prioritize customer-related tasks.
10. Pecan AI: Offers predictive analytics to help manage customer retention strategies proactively.
11. Success.ai: Praised for exceptional customer service and powerful tools that streamline business processes and save time. Great for lead-generation campaigns.
12. ZapScale: Best at creating custom health scores, tracking customer sentiment, and sending notifications based on triggers, all within a central customer data repository.
They are also super strong in predictive analytics to help you prevent churn.
I had the pleasure of having their CEO, Manasij Ganguli, on my CS Cafe Podcast a few months ago. Tune in and listen to my exclusive interview for more info:
13. Hook: Uses data to help companies identify customers at risk of churn and those who are most likely to buy more.
I hosted the company’s CEO, Firaas Rashid on my podcast a few months ago.
Give it a listen - you’ll learn a ton about all things CS and beyond:
14. Pendo: A product experience platform providing user insights, guidance, and communication to improve customer success.
15. UserIQ: Offers user onboarding, engagement, and retention features using AI for personalized communication and task automation.
16. WalkMe: A digital adoption platform that uses AI to provide on-screen guidance and engagement analytics for better user adoption and retention.
17. Twig AI: Reads, analyzes, and writes responses to customer queries
from help docs, private data sources, and past support tickets.
18. Userpilot: Offers user onboarding, engagement, and retention features using AI for personalized communication and task automation.
19. MonkeyLearn: A powerful tool for sentiment analysis using machine learning.
And That’s It
When selecting your next AI tool, also consider compatibility, scalability, and vendor support for maximum benefits.
If you need more details, check platforms like G2 or Capterra for in-depth and verified user reviews.
I hope that helps,
-Hakan.