Andrew Brandman Named Fenergo's Chief Customer Officer
Fenergo, a leading provider of digital solutions for Know Your Customer (KYC), Transaction Monitoring, and Client Lifecycle Management (CLM), just named Andrew Brandman as the company’s new Chief Customer Officer! 🎉🎉
This strategic move marks a significant step forward in Fenergo's commitment to driving customer success and global growth.
Bringing Decades of Experience to the Table
With over 30 years of experience in the financial services and technology sectors, Andrew Brandman joins Fenergo from Salesforce, where he served as Chief Customer Officer of Financial Services.
His extensive background includes leadership roles at CIT, NYSE Euronext, UBS, Santander, and Credit Suisse, where he played pivotal roles in shaping infrastructure and driving organizational change.
As Chief Customer Officer, Andrew will lead post-sale functions, including customer onboarding, software implementation, adoption, and … Customer Success—YAY! :)
His appointment highlights Fenergo's commitment to placing client satisfaction at the heart of its operations.
I couldn’t expect any better!
Regulatory Challenges
KYC, Bank Secrecy Act (BSA), and Anti-Money Laundering (AML) regulations are complex.
So Andrew's deep domain knowledge and experience will be invaluable.
Why It Matters for Customer Success
Andrew's role as CCO is key for Fenergo's customer success strategy.
It means the company's commitment to providing its customers with the necessary products and expert support to succeed in their CLM and compliance journey.
Andrew’s top priority:
Build deeper relationships with clients and understand their unique needs.
And make sure that Fenergo remains a trusted partner in combating financial crime worldwide
Reporting to CEO Marc Murphy
Andrew Brandman will report directly to Fenergo CEO Marc Murphy—which is further aligning customer success initiatives with the company's overall strategic vision.
We wish Andrew all the best in his new role at Fenergo!
-Hakan.