Top 5 Non-Fiction Books On Emotional Intelligence
Emotional Intelligence or “EQ” is key to Customer Success.
It’s your ability to understand and manage emotions that will help you build long-lasting relationships with your customers and beyond.
Here are the 5 best books industry experts recommend that will help you maximize your EQ in no time:
1. Emotional Intelligence, Daniel Goleman
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Emotional Intelligence: Why It Can Matter More Than IQ
“In a very real sense, we have two minds. One that thinks, and one that feels.”
Daniel Goleman is a top reference when it comes to EQ topics.
Key takeaways:
Self-awareness and self-regulation are key.
You should develop your EQ to become more successful and healthier in life.
Boost your EQ by imitating other people’s body language.
A must-read.
2. What Every Body Is Saying, Joe Navarro
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What Every Body Is Saying: An Ex-FBI Agent's Guide to Speed-Reading People
This book is an ex-FBI agent’s guide about how to read non-verbal cues in a person. It will help you spot people’s real intentions and feelings. Even if they don’t say anything at all.
Key Takeaways:
Observation skills are fundamental. Half of what people say is not coming out of their mouths.
Develop situational awareness. Learn how to detect non-verbal cues. Uncover discomfort, lies and truths, dishonesty, and more.
An awesome practical book you can apply at work and in every area of your life.
3. The Untethered Soul, Michael A. Singer
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The Untethered Soul: The Journey Beyond Yourself
“There is nothing more important to true growth than realizing that you are not the voice of the mind. You are the one who hears it.”
Learn how to detach yourself from your ego, focus on your energy, and win instead of resisting or fighting it.
Key Takeaways:
You are more than your thoughts.
Your inner energy is for real. Let it flow to become your better self.
Don’t wait. Do it today.
4. Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves
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This book will help you build strong relationships in your career and life in general. You will learn how to read others and build stronger relationships.
Key Takeaways:
What is Emotional Intelligence and why it’s important
Framework for understanding, measuring, and improving EQ
Measure EQ and create a plan to boost it
Develop your self-awareness, self-management, social awareness, and relationship management skills.
5. Crucial Conversations, Will Hines
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Crucial Conversations, Will Hines
Learn how to avoid conflict and drive positive outcomes in important conversations.
Key Takeaways:
Be present, listen, and make your counterpart feel safe in the conversation.
Don’t let your emotions overtake your goals during the discussion.
Make choices, be bold, but also open to change.
And that’s it
I hope that helps.
Any other books you’d recommend?
Let me know and I’ll update this list with your name and suggestion on it.
-Hakan.
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