12 Things Customers Expect From You
1. Get Them Set Up and Trained
Provide a stellar onboarding experience.
Offer ongoing training and education.
2. Respond Fast and Keep Them Updated
Address customer questions, issues, or concerns fast.
Share regular updates on the customer's progress and any relevant changes.
3. Understand Their Business
Have a deep understanding of the customer's industry, market, and unique business needs.
Offer strategic advice and recommendations adapted to the customer's situation
Ask more questions:
4. Be Creative
Think outside the box. Find innovative solutions to complex challenges.
Always go the extra mile to address the customer's needs.
5. Build Trust and Advocate for Them
Develop strong, trust-based relationships with customers over time.
Speak up for the customer's interests within the organization.
6. Guide Them on Product Use
Help customers with product adoption, feature discovery, and ongoing usage.
Suggest ways they can optimize their experience with the product.
7. Coordinate Across Teams
Engage more with other internal departments (sales, support, product, marketing, etc.).
Lake it easy for the customer to communicate with your organization.
8. Provide Personalized Attention
Show a genuine customer-first mindset:
Commit to your customer's success and satisfaction.
9. Set Your Goals
Set clear, measurable goals with customers and hold them accountable.
Review progress and adjust plans over time.
10. Keep Improving
Always seek feedback to identify ways to improve.
Make changes and enhancements accordingly.
11. Identify New Opportunities For The Customer
Educate your customers on how to get even more value from your solutions.
This will help you identify cross-sell or upsell opportunities and expand their usage: a win-win.
12. Strategic Guidance and Business Alignment
Help the customer develop a long-term roadmap to success.
Make sure you optimize the customer's use of your offerings to drive the most value.
And That’s It
What else would you add to the list?
Have an awesome week ahead!
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